Blogs

back to the evil empire

In the Seattle tech industry (and beyond) Microsoft is sometimes referred to as the "Evil Empire." This comes from their overwhelming majority in the software market, as well as their relentless drive. The Seattle Times once referred to Microsoft as the "Velvet Sweatshop" because of their plush conditions and high energy level. In my first week back, after 11 years away, I find that much of the culture has remained, although it seems to be mellowing a bit with age.

While the intensity is still higher than other companies I've worked for, it doesn't have the same frenetic feeling as I recall. I must temper this observation since I know that each product group is so isolated from the others that they each develop variations on this theme. The group I am associated with, the Health Solutions Group, has balanced intensity and ingenuity with work-life balance. It may take me a while to understand the correct balance to be a success here.

The first week on a new job is usually fraught with wasted time – hours of boredom, punctuated with moments of panic – such as being introduced to 12 team members  and wondering if you’ll ever remember their names. This becomes even more exciting when your team includes an internationally diverse family, many whose names are unfamiliar.

My first week back at Microsoft was different from other companies. The Orientation courses were only one and a half days long. The rest of the week I spent most of my time working in a structured “on boarding” plan that included filling-out on-line forms and completing on-line classes. I did manage to attend one meeting, and reached out to my team members with lots of chocolate.

I know that I’ll run the gamut of emotions over the next three or four months as I evaluate the new job. There’s always the panic, excitement, despair, and finally joy that comes from being in a new environment, with new opportunities, and making new friends – and maybe reconnect with some old friends too.  I’m excited to have this job and I am looking forward to playing a role in our products.
 

a $70 cable for $7

Even after more than 25 years of personal computing, it is still filled with mysteries and snake oil. Case in point: the $70 cable. Since Jessica left for college, I rebuilt her old computer into a simple machine that could be used with our family room television. We hope to use the computer for surfing the Internet and playing back music.

To connect to the TV, I needed to purchase a "DVI" cable. <geek>The TV is a 65 DLP that supports 1920x1080 through a DVI connection.</geek> I visited several local stores, including the various Office * stores. In each case, I discovered that they only carried a $70 cable - but had advertised a much less expensive cable ($20) on their website. I was advised that the less expensive cable was an "Internet special only."

Realizing that the cable was hardly worth $20 to me, I elected to visit my most trusted on-line retailer - NewEgg.com. A quick search at NewEgg.com demonstrated the absurdity of the $70 cables - 54 different options, all but 4 under $40 (including some at 50 feet long), most less than $20. I found a name-brand, comparable cable for $7 at NewEgg.com. Shipping was $4. It will be at the house early next week with a total cost of $11.

If I could have found a cable for less than $20 locally, I would have purchased it. Instead, the local retailers get nothing. Beware the snake oil...

good friends and good food

Last night we had the opportunity to spend a few hours with friends at Emory's on Silver Lake. Not only was it great to spend time with friends, but the food and the service were outstanding.

Emory's is located on the south east side of Everett, along the Bothell-Everett highway. Given their name, you might expect that the restaurant is on the shores of Silver Lake - and you'd be right! We weren't able to drink in the wonderful view for very long, since our dinner started at dusk, but we've noted in previous visits that it was nice.

The service was excellent. Our server knew the menu, the bar, was prompt, and very curteous. While I was enjoying a Manny's Pale Ale, he brought a sample of Blue Moon (a Belguim-style white beer) for me to try.

The food was varied and wonderful. I had their Kobe Steak, drizzled in a plum-raisin sauce. Anne enjoyed trout. It was yummy, although expect to spend $20+ for an entre.

Want to try Emory's and save a little money? Be sure to visit their website to print a $25 coupon. The coupon is good for "off hours" dinning, which includes Sunday through Thursday after 4:00 pm and Friday and Saturday after 8:00 pm.

We'll be back...

am i in the right place?

In what has become an habitual activity, I've completely rebuilt the look of our website. Since the system I use separates the stories from their visual display, I can rearrange the "look" of the website, without losing any of the content. The previous style appeared in parchment-beige on nicer computer monitors, but drab-gray on most systems. In a fit of desperation, I've jumped to a completely different style. In each case, I started with a style that someone else had created, then made available for free. I then began the process of modifying the appearance to my own design - color tweaks, layout adjustments, font changes. The new style should appear nearly the same on all computers.

Hope you like it!

how to have fun in walla walla without wine

Anne and I spent a couple of days in Walla Walla earlier this week. We intended to visit wineries - an industry that sprang forth in 1977 and how boasts nearly 150 entities. However, we were quickly seduced by the history of the area. Much of the "old town," near Whitman College, was built before 1900. I managed to snap a few interesting pictures as we wandered.

I'll post a few more pictures from the area later this week, but I'm posting these as artifacts of a new post-production tool I'm using on my photographs. Previously, I've used an inexpensive (now discontinued) tool from Microsoft: Microsoft Digital Image Suite 2006. While I enjoyed using the suite, it didn't provide the best conversion of my Nikon "raw" camera files to JPG and I had outgrown it's photo touch-up capabilities.

Since I shoot with Nikon equipment, I decided to give Nikon Capture NX2 a try. As you might expect, it does a dandy job converting the "raw" files into JPGs. Beyond the normal photo touch-up fare, it includes some interesting tools to address image issues at the base color level. I'm just beginning to understand some of the power of this tool set.

I'll continue to work on the images from the trip, and a short travel-log (for the history buffs), for posting later this week. For the photography phans, these are a quick peek at some of my early attempts to manipulate images with Capture NX2.

how i spent my summer vacation

The second-half of Summer 2008 was filled with job searching, resume classes, and interviews. Roaring in with Fall is a new job. After 11 years away, I’m returning to Microsoft. I’m really excited to be joining a great group of folks who are working on software to support healthcare – it’s called Amalga.

I’ll be filling the role of a Senior Program Manager – managing project information, schedules, and clients – which I’ve fulfilled in various capacities throughout my career. The team initially interviewed me for a test management position, but felt that my experience and abilities would be better served in the PM position.

My office will be in Redmond, about a mile from the main campus. For those who know the area, I’ll be just a couple blocks north of the 520 interchange at 148th street. It might even be walking distance to the Azteca Restaurant – yum.

The only challenge might be the commute. It’s about 20 miles through some of the heaviest traffic in Seattle. I should be able to leverage flexible hours, with my ace being the motorcycle’s ability to use the carpool lane. This is the same tactic I used when working at Starbucks.

I’ll be sure to post more once I get started!

FIOS TV Review: Part Two

It's been over a week since I posted my initial FIOS TV experience - time for an update. A Verizon technician (not a contractor) was scheduled to arrive on Sunday afternoon, after 1 p.m. I arrived home at 12:30 to discover that he'd already been at the house and left. A quick call to his cell phone uncovered that he'd been told that the work needed to be done before 1 p.m. By 2 p.m. he was back at the house and began investigating our non-functional TV service.

There were several calls to the a center where they can perform remote diagnostics on the Set Top Boxes (STB) attached to the televisions. They were unable to get a consistent reading from the boxes. Several resets were attempted, renewal of the service, but nothing seemed to work. The technician them placed one of his diagnostic tools on the cable from the FIOS box that is attached to the side of the house. He discovered that the box wasn't sending a proper signal. It seems that after one day of service, the TV module in the box had failed. The technician then replaced the entire box - having to disconnect and reconnect our phones, Internet, and TV services.

We've been using FIOS TV for one week since the fix.

I have the following observations:

1) Good: The picture is better than Comcast. It appears to have more detail, contrast, with less pixelation.

2) Bad: The picture sometimes stutters. I'm not sure what causes this, but sometimes the picture will freeze (about every 10 to 15 seconds) for about a second. It seems to be in this mode until the channel is somehow refreshed. It's incredibly irritating - not sure what is happening there.

3) Good: The phone and Internet services appear to be running quite well. The Internet package we have currently is 20/5 mbps and it consistently maintains this speed.

4) Undecided: The on-screen guide is more difficult for me to read than the old Comcast guide. It might be the number of available channels (much more now), the intermingling of free / pay channels, the font size... I'm not exactly sure, but I have been trying to use a "favorites" list to reduce the noise. Still, it is more difficult to navigate, even if it is only because I had become used to the Comcast guide.

So, is it better than Comcast? Usually. Was it worth the switch? For me, "Yes." However, I'm a nerd and there's a certain "coolness" to having a high speed digital fiber connected to the side of the house... even if it's just a subject evaluation...

blast from the past

Some of my friends have asked if I really did work in radio. They agree that I have the face for it(!), but question the voice. So, I thought I'd give a little peek at what I was doing at KOZE in Lewiston, Idaho. I have other damaging evidence of my career in broadcasting, although there are stations missing from my small stack of airchecks. In fact, I have some on audio cassette that are stuck there - I'm not sure how I'll get them onto the computer. I worked at a series of smaller stations that had really big hearts and loved their communities: KIQS in Willows, CA, KORT in Grangeville, ID, KOZE in Lewiston, ID, and KRKO in Everett, WA. Then there were my seven years in armed forces radio, including the USS Midway and The Far East Network (FEN) in Misawa, Japan. The link (above) will play a three minute aircheck from KOZE where I was the overnight guy - it was a great gig!

watch your cell phone bill

Do you have a cell phone? Do you read the bill carefully? I comb through the technology bills pretty carefully and have historically found overcharges - services we didn't sign-up for, equipment we didn't have.

On our latest family cell phone bill I discovered a charge for $9.99 from "Predicto". I asked Anne about it and she said, "I have been seeing some spam text messages with that name. I just delete them." So I called Verizon. The operator claimed that the only way to get onto the Predicto list was to text them from the target cell phone. She then agreed to reverse the change, "Just this one time," while I investigated more deeply.

A little digging on the Internet uncovered a number of complaints from people who have been receiving these charges without previous action on their part. One woman even documented how she had been in the hospital, unconscious, when she had supposedly requested the service. The company does have a method for turning off the "service" - the user needs to send a text message to 654654 with the text STOP - this should stop the billing and the spam. Watch your phone bills!

FIOS TV Review

In June we had Verizon’s FIOS (fiber optic data service) installed at our home to provide our connection to the Internet. The installation was done by Verizon technicians that I would describe as prompt, efficient, professional, and courteous. The Internet connection has been consistently fast and without any noticeable breaks in service. I’ve been very happy with FIOS – until today.

Bring on the TV

As requested, Verizon sent installers to our home yesterday to add television service to our FIOS connection. This replaces our Comcast cable connection.

Why Change?

  • More HD channels
  • Independent tests show the HD quality to be far superior to Comcast
  • Big Ten Sports in HD (can you spell – “O-H-I-O”)
  • Cheaper, as part of a phone-Internet-TV package

 

The Installation

The installers sent by Verizon were contractors. They showed up in a very tired mini-van in the last minutes of their projected installation window - 8 a.m. - 5 p.m. Beginning at 5 p.m. were two young fellows who I would describe as courteous, mis-educated, unprofessional, and inefficient. These two gentlemen meant well, and did their best, but they truly didn't understand their technology or the best results for fit and finish. For example, the original FIOS installation used PVC conduit to corral unruly cables; the TV service installers used cable-ties and staples, rather than using the existing conduit. The completed their work in less than two hours (using my existing cable infrastructure), leaving a functioning system in place.

My initial observations: The quality of the HD signal was noticeably better on my 65" Mitsubishi DLP TV. Some of the channels were a real surprise, such as Fox News HD. The quality of the images was much better than the Comcast signal. But not for long. This morning the system stopped working, leaving us with a single message to look at: "CURRENTLY UNAVAILABLE". A call to the Verizon service number yielded a friendly, compassionate fellow who tried numerous remote tricks to resurrect the system - all of which failed. The earliest a service tech can be here to check the system is tomorrow afternoon... we are not amused.

Initial Conclusion

Verizon has some challenges to deal with. We were hoping for the same professionalism in the installation process and the same reliability that we've seen from the Internet connection - those have both failed. The initial quality looked good - but I'd like more time with the product before coming to a picture quality measurement. For now, I'd have to give them a failing grade. Perhaps once it's running, I'll be more enthusiastic.