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FIOS TV Review: Part TwoFIOS TV Review: Part Two

It's been over a week since I posted my initial FIOS TV experience - time for an update. A Verizon technician (not a contractor) was scheduled to arrive on Sunday afternoon, after 1 p.m. I arrived home at 12:30 to discover that he'd already been at the house and left. A quick call to his cell phone uncovered that he'd been told that the work needed to be done before 1 p.m. By 2 p.m. he was back at the house and began investigating our non-functional TV service.

There were several calls to the a center where they can perform remote diagnostics on the Set Top Boxes (STB) attached to the televisions. They were unable to get a consistent reading from the boxes. Several resets were attempted, renewal of the service, but nothing seemed to work. The technician them placed one of his diagnostic tools on the cable from the FIOS box that is attached to the side of the house. He discovered that the box wasn't sending a proper signal. It seems that after one day of service, the TV module in the box had failed. The technician then replaced the entire box - having to disconnect and reconnect our phones, Internet, and TV services.

We've been using FIOS TV for one week since the fix.

I have the following observations:

1) Good: The picture is better than Comcast. It appears to have more detail, contrast, with less pixelation.

2) Bad: The picture sometimes stutters. I'm not sure what causes this, but sometimes the picture will freeze (about every 10 to 15 seconds) for about a second. It seems to be in this mode until the channel is somehow refreshed. It's incredibly irritating - not sure what is happening there.

3) Good: The phone and Internet services appear to be running quite well. The Internet package we have currently is 20/5 mbps and it consistently maintains this speed.

4) Undecided: The on-screen guide is more difficult for me to read than the old Comcast guide. It might be the number of available channels (much more now), the intermingling of free / pay channels, the font size... I'm not exactly sure, but I have been trying to use a "favorites" list to reduce the noise. Still, it is more difficult to navigate, even if it is only because I had become used to the Comcast guide.

So, is it better than Comcast? Usually. Was it worth the switch? For me, "Yes." However, I'm a nerd and there's a certain "coolness" to having a high speed digital fiber connected to the side of the house... even if it's just a subject evaluation...

FIOS TV ReviewFIOS TV Review

In June we had Verizon’s FIOS (fiber optic data service) installed at our home to provide our connection to the Internet. The installation was done by Verizon technicians that I would describe as prompt, efficient, professional, and courteous. The Internet connection has been consistently fast and without any noticeable breaks in service. I’ve been very happy with FIOS – until today.

Bring on the TV

As requested, Verizon sent installers to our home yesterday to add television service to our FIOS connection. This replaces our Comcast cable connection.

Why Change?

  • More HD channels
  • Independent tests show the HD quality to be far superior to Comcast
  • Big Ten Sports in HD (can you spell – “O-H-I-O”)
  • Cheaper, as part of a phone-Internet-TV package

 

The Installation

The installers sent by Verizon were contractors. They showed up in a very tired mini-van in the last minutes of their projected installation window - 8 a.m. - 5 p.m. Beginning at 5 p.m. were two young fellows who I would describe as courteous, mis-educated, unprofessional, and inefficient. These two gentlemen meant well, and did their best, but they truly didn't understand their technology or the best results for fit and finish. For example, the original FIOS installation used PVC conduit to corral unruly cables; the TV service installers used cable-ties and staples, rather than using the existing conduit. The completed their work in less than two hours (using my existing cable infrastructure), leaving a functioning system in place.

My initial observations: The quality of the HD signal was noticeably better on my 65" Mitsubishi DLP TV. Some of the channels were a real surprise, such as Fox News HD. The quality of the images was much better than the Comcast signal. But not for long. This morning the system stopped working, leaving us with a single message to look at: "CURRENTLY UNAVAILABLE". A call to the Verizon service number yielded a friendly, compassionate fellow who tried numerous remote tricks to resurrect the system - all of which failed. The earliest a service tech can be here to check the system is tomorrow afternoon... we are not amused.

Initial Conclusion

Verizon has some challenges to deal with. We were hoping for the same professionalism in the installation process and the same reliability that we've seen from the Internet connection - those have both failed. The initial quality looked good - but I'd like more time with the product before coming to a picture quality measurement. For now, I'd have to give them a failing grade. Perhaps once it's running, I'll be more enthusiastic.

man world - phase 2man world - phase 2

"Man World" was the name imparted upon our garage by my team at Starbucks after they learned of my plans for the garage. So far the development has been slow going, but with some extra time on my hands I've decided to get after it. The first phase included the implementation of the pegboard and two hanging shelves. In phase two I have added six-foot garage shelves (with modular tubs) and two additional hanging shelves. All of the old boxes of books (which we don't have shelves for inside the house) have been stored on hanging shelves and project supplies have been stored in tubs.
Today I began painting the wall where a bench will be built with drywall primer. It will take a couple of coats to seal the drywall properly, but then I'll be ready to begin building the work bench. I hope to include an 8-foot counter top, on two base cabinets, with an isolated 20-amp electrical circuit, gigabit network connection, cable tv outlet, and phone outlet. Should be a great workspace for my computer work and provide a good resale benefit for the house.

another one bites the dustanother one bites the dust

I haven't driven my car very much since we returned to Seattle from Florida. In fact, the Altima SE-R sometimes sits for over a week between starts - and then is just driven around town. I noticed when the car came back from the body shop that the starter was turning pretty slowly. A check with the volt meter showed only 10 volts at the battery - one of the cells had died - probably due to consistent, deep discharges. Tonight the battery gave up completely... in the Jack-In-The-Box parking lot two miles from home. Anne rescued me (and dinner). Later I did the battery shuffle with the help of the guys at Schucks Auto Parts; they were great. I finished in under an hour and the car is much happier. Vroom... vroom...

mostly perfectmostly perfect

Absolute Auto Body has returned my car! It's been in the shop since the beginning of July, after being rear-ended by a rather large pick-up truck. To my untrained eye, the everything looks first-rate. I recognize that my eyes are untrained, so I asked Ken to take a look at it also. Since Ken has been doing light auto body work as part of his job these past few years, I suspected he might notice things that I would miss; I was right.

Ken determined that the repair was done well. The parts fit well - it all looked great. The masking and painting was clean and professional. Ken has done quite a few paint touch-ups in his job, so he has a real eye for it. He discovered that the final buffing (which removes swirls and results in a mirror finish) was incomplete. I brought the car into Absolute Auto Body today for review. Sunny conditions made the swirls much more visible. Chris, the assistant manager, totally agreed with Ken's assessment and immediately requested that I return the car for additional attention. I'll have the car back to them on Monday for a half-day of buffing.

I must give Absolute Auto Body 9 out of 10 stars. They have provided regular updates and their work has been good. I'm very satisfied with the transparency and respect delivered by the assistant manager, Chris Cheuvront. If they had managed to deliver without the light paint swirls, I would have given them 10 stars.

where is my car now?where is my car now?

I've had several folks asking, "Is your car fixed?" Unfortunately, the answer is, "no." Last week I dropped it off with the chaps at Absolute Auto Body. They took a look and agreed that the $5,000 estimate was low. Their estimate for time to repair: six weeks... maybe more. They won't have the full details until the car is rolled into their shop and the trunk lid is removed. I'll chew my fingernails until next week, then give them a buzz to found out what they found out. Hope I have it back before the weather turns nasty...
NOTE! July 24 Update: I received a call today from the shop. They have dismantled my car and discovered some addition damage. As expected, their exploration raised the repair estimate: it's now over $6,000. The earliest they believe repairs could be completed is August 18. I let them knew that I had concerns with the proper alignment and water-tight integrity of the trunk after repair. The owner told me, "I have my best guy on this one. It will be right." I am cautiously optimistic.

string him up!string him up!

Today I helped my friend John with a wiring challenge in his home. He wanted to run various cables (telephone, television, sound, network) through several walls to a central location. The challenge was getting into the wall - it was covered with wood paneling. We thought we could just pop a few finishing nails and get access to the wall - not so easy! It turns out the that top and bottom of the panels were glued to the studs, plus the top of each panel extended past the ceiling drywall! Ack!

things that go bump in the nightthings that go bump in the night

We have been watching a bunch of movies recently. While Anne's sisters are visiting, we are catching them up on some of our favorites: Pirates of the Caribbean (parts 1 and 2), Harry Potter (parts 3 and 4), and Firefly. The 65 inch Mitsubishi television has never looked better and the ten-year-old Denon receiver is doing just fine. But the home theatre experience is accentuated by the Big Ugly Box.

oh! it's not supposed to work!oh! it's not supposed to work!

I discovered last year that my car performed very badly in snowy, or icy, weather. At the time I blamed the width of the tires installed by Nissan. The car performed great on the Florida asphalt - but was nearly useless in Seattle when it snowed. This year I've had the same problems; the car stays in the garage when the roads are icy. However, the story gets more interesting.

I think I discovered a potential cause - the OEM tires are not rated for winter. In fact, they are a high performance, summer-time tire. ACK! This came to light as I have begun my search to replace the original tires, since they're wearing out.

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